'He's a bit behind the curve,' said DTI minister Patricia Hewitt on the Today programme about a businessman who'd dared to disagree with her. But which curve is that? In America, students are marked 'on the curve': fixed proportions get top and bottom grade and the rest come in the middle. On a graph, this distribution forms a bell-shaped curve. Slow people are 'behind the curve'. Clever Ms Hewitt is 'ahead of the curve' - not to be confused with the older British expression 'round the bend'.
The gap between marketing and customer service is too often a chasm.
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Facing up to your own mortality helps you to focus on the most meaningful things, which in turn help you to engage and inspire others.
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Heathrow's Terminal 5 offers a surprising example of reputational disaster turned to advantage.
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