What does management mean to you? This job involves a lot of crisis management. You can't stay behind the desk when things go wrong - you roll up your sleeves and lead from the front. The classic example would be July 7, but it's the same when there are 200 football fans going through shouting abuse; you have to be there with your troops. I could be here for up to 24 hours. But it's also about putting the systems and processes in place to ensure that when something does go wrong, Murphy doesn't win.
What do you love/hate about your job? I love the diversity. One minute I'm dealing with engineers on technical issues; the next I'm building relations with the unions or having to counsel staff, who can suffer a lot of trauma. I'm often on the defensive, with late services or station closures, but I love it for the people, the daily challenges and, strangely enough, even the smell when I get onto the Underground. In simple terms, I'm a railway man.