Brainfood: Are you suffering from fat finger syndrome

It cost the Tokyo Stock Exchange £1.6 billion - and a few jobs - so all in all, it's a pretty serious condition. Fat Finger Syndrome (FFS) is a combination of dyslexia, dysgraphia and ADHD. It affects mostly the index finger. Symptoms include missing the critical key on the keyboard. Add a 'b' for 'billion' rather than 'm' for 'million' after the number 4, as a Bear Stearns banker once did, and you can see how the results might be catastrophic. Fat Finger Syndrome is not unique to the City, though: one media employee suffered a relapse of FFS when she pushed the 'reply to all' as opposed to just 'reply' to a sultry personal e-mail. Current treatment is to sack the offender, but typing lessons could be a solution, or asking for bigger keyboards, or simply hiring people who pay attention to the buttons they're pressing. The main offending key seems to be the '0' button: maybe a bell that rings every time it is pressed would gently remind the banker whether he wants to buy or sell, and whether it's thousands, millions or billions worth of stocks he had in mind.

by Helen Kirwan-Taylor -
Last Updated: 31 Aug 2010

Find this article useful?

Get more great articles like this in your inbox every lunchtime

What happens to your business if you get COVID-19?

Four bosses who caught coronavirus share their tips.

NextGen winners: The firms that will lead Britain's recovery

Agility, impact and vision define our next generation of great companies.

Furlough and bias: An open letter to business leaders facing tough decisions

In moments of stress, business leaders default to autopilot behaviours, with social structural prejudices baked...

The ‘cakeable’ offence: A short case study in morale-sapping management

Seemingly trivial decisions can have a knock-on effect.

Customer service in a pandemic: The great, the good and the downright terrible ...

As these examples show, the best businesses put humanity first.

How D&I can help firms grow during a crisis

Many D&I initiatives will be deprioritised, postponed or cancelled altogether in the next three months....