Ever-popular employee-owned John Lewis takes the top spot, despite a challenging market. In September, it reported an 18% fall in first-half profits. The first half of M&S CEO Marc Bolland’s second year at the helm ends with sales up 2.4% to £4.7bn. He’s our Most Admired Leader and M&S takes the overall award for attracting, retaining and developing talent. B&Q owner Kingfisher slips one place to third, but has unveiled a brand-new strategy and is rated top in sector for quality of management. It also created 1,200 jobs after buying the remnants of Focus DIY. Department store Debenhams has defied the downturn with annual pre-tax profits of £166m, while profits are up – to £83.3m – for the fifth year running at home furnishings firm Dunelm.
BMAC 2011 by sector: Retailers (broadline & home)
| QMan | Rank | FS | Rank | QG&S | Rank | AAT | Rank | |
| Carpetright | 6.3 | 8 | 4.7 | 8 | 5.0 | 9 | 4.3 | 9 |
| Debenhams | 7.2 | 4 | 5.8 | 5 | 6.1 | 6 | 5.8 | 4 |
| Dixons Retail | 7.0 | 6 | 3.4 | 10 | 6.3 | 5 | 5.1 | 7 |
| Dunelm | 7.4 | 3 | 7.0 | 3 | 6.3 | 4 | 5.6 | 5 |
| Home Retail Group | 6.2 | 9 | 4.8 | 7 | 4.9 | 10 | 4.9 | 8 |
| John Lewis Partnership | 8.0 | 2 | 7.9 | 1 | 8.4 | 1 | 7.9 | 2 |
| Kesa Electricals | 5.3 | 10 | 4.3 | 9 | 5.4 | 7 | 4.3 | 9 |
| Kingfisher | 8.1 | 1 | 7.1 | 2 | 6.6 | 3 | 7.1 | 3 |
| Marks & Spencer | 7.2 | 4 | 6.9 | 4 | 7.5 | 2 | 8.3 | 1 |
| Wilkinson | 6.3 | 7 | 5.7 | 6 | 5.2 | 8 | 5.3 | 6 |
| 6.9 | 5.8 | 6.2 | 5.9 |
(Continued)
| VLTI | Rank | CI | Rank | QMar | Rank | C&ER | Rank | UCA | Rank | TOTAL | Rank | |
| Carpetright | 4.8 | 7 | 3.8 | 10 | 3.8 | 10 | 3.8 | 10 | 6.0 | 5 | 42.6 | 9 |
| Debenhams | 5.9 | 5 | 6.2 | 5 | 5.9 | 5 | 4.8 | 6 | 7.2 | 1 | 54.8 | 4 |
| Dixons Retail | 3.1 | 10 | 6.4 | 4 | 6.1 | 3 | 5.3 | 4 | 6.2 | 2 | 48.8 | 6 |
| Dunelm | 6.7 | 3 | 5.9 | 6 | 4.9 | 7 | 4.3 | 9 | 6.0 | 5 | 54.0 | 5 |
| Home Retail Group | 3.3 | 9 | 4.6 | 7 | 5.1 | 6 | 4.7 | 7 | 5.6 | 8 | 44.0 | 8 |
| John Lewis Partnership | 7.8 | 1 | 7.6 | 1 | 7.7 | 1 | 6.8 | 2 | 5.8 | 7 | 67.8 | 1 |
| Kesa Electricals | 3.7 | 8 | 3.9 | 9 | 4.3 | 9 | 4.6 | 8 | 4.8 | 10 | 40.7 | 10 |
| Kingfisher | 6.9 | 2 | 6.9 | 3 | 6.1 | 3 | 6.5 | 3 | 6.1 | 3 | 61.5 | 3 |
| Marks & Spencer | 6.2 | 4 | 7.2 | 2 | 7.6 | 2 | 7.8 | 1 | 6.1 | 4 | 64.9 | 2 |
| Wilkinson | 5.2 | 6 | 4.5 | 8 | 4.8 | 8 | 5.0 | 5 | 5.3 | 9 | 47.4 | 7 |
| 5.4 | 5.7 | 5.6 | 5.4 | 5.9 | 526.4 |
Key |
|
| QMan FS QG&S AAT VLTI CI Q Mar C&ER UCA |
Quality of Management Financial Soundness Quality of Goods & Services Ability to Attract, Develop and Retain Top Talent Value as a Long Term Investment Capacity to Innovate Quality of Marketing Community and Environmental Responsibility Use of Corporate Assets |
- Download a PDF of the BMAC retailers (broadline & home) sector results
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