Britain's Most Admired Companies 2011: Retailers (specialist) sector

These specialist retailers sell everything from smartphones to dog collars, and they are all experts in their field.

by MT Staff
Last Updated: 09 Oct 2013

- Go to the BMAC homepage

Sector leader Carphone Warehouse is up from fourth, thanks to strong sales of smartphones. First-half revenues in the core business rose 22% to £193m, but the closure of its Best Buy JV – too late for our survey – is bound to take its toll. International car distributor Inchcape comes in second, with third-quarter revenues of £1.5bn and rising demand for luxury cars in China. Profits at Cheshire-based Pets at Home rose 10.7% to £517.8m in 2010, although CEO Matt Davies stepped down in October. WH Smith is down two to fourth, despite annual profits of £93m on the back of continued cost-cutting. Last year’s sector winner Mothercare crashes to seventh, losing boss Ben Gordon after a profit warning in October.

BMAC 2011 by sector: Retailers (specialist)

  QMan Rank FS Rank QG&S Rank AAT Rank
Carphone Warehouse 6.8 4 7.6 1 7.9 1 7.7 1
Game Group 5.7 10 4.8 10 6.8 3 5.5 10
Halfords 6.1 8 7.0 3 6.7 5 5.7 9
Inchcape 6.8 4 6.9 4 7.3 2 6.5 2
Lookers 6.1 7 5.9 9 6.2 8 5.8 7
Mothercare 6.0 9 6.6 7 6.8 4 6.0 6
Pets at Home 7.1 2 6.3 8 6.4 7 6.4 3
Poundland 6.9 3 6.8 5 5.1 10 5.8 8
WH Smith 7.6 1 7.6 1 5.7 9 6.4 3
Wickes 6.7 6 6.6 6 6.5 6 6.4 5

6.6
6.6
6.6
6.2

(Continued)


VLTI Rank CI Rank QMar Rank C&ER Rank  UCA Rank TOTAL Rank
Carphone Warehouse 6.9 1 7.6 1 7.9 1 6.1 1 6.7 2 65.2 1
Game Group 4.6 10 5.9 3 5.6 6 4.8 9 5.5 10 49.3 10
Halfords 5.8 7 5.8 5 5.8 4 5.3 4 6.1 5 54.4 6
Inchcape 6.8 2 6.1 2 6.1 2 5.2 5 6.2 4 57.9 2
Lookers 5.8 9 5.7 7 5.6 7 5.1 7 5.7 8 51.8 8
Mothercare 5.8 8 5.6 9 5.3 8 5.9 2 5.7 7 53.7 7
Pets at Home 6.5 4 5.9 4 5.7 5 5.6 3 6.4 3 56.3 3
Poundland 6.4 5 5.8 6 4.4 10 4.4 10 5.5 9 50.9 9
WH Smith 6.2 6 5.2 10 5.3 8 5.1 8 7.0 1 56.1 4
Wickes 6.6 3 5.6 8 6.0 3 5.2 5 6.1 5 55.8 5

6.1
5.9
5.8
5.3
6.1
551.3

Key

QMan
FS
QG&S
AAT
VLTI
CI
Q Mar
C&ER
UCA
Quality of Management
Financial Soundness
Quality of Goods & Services
Ability to Attract, Develop and Retain Top Talent
Value as a Long Term Investment
Capacity to Innovate
Quality of Marketing
Community and Environmental Responsibility
Use of Corporate Assets

- Download a PDF of the BMAC retailers (specialist) sector results

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