Britain's Most Admired Companies: Top in sector - Leisure and hotels

Company name: Whitbread Group plc

Last Updated: 09 Oct 2013

Company website:

Address: Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable, LU5 5XE

Contact details:

Number of employees: 35,000 employees across some 25 countries

Company summary: We're the UK's leading hospitality company. Our brands are Premier Inn, Costa Coffee and restaurants Beefeater, Brewers Fayre, Table Table and Taybarns. Over four centuries, we've always been proud to be one of Britain's most enduring business success stories. Since 1742 we've been giving our customers just what they want: great value for money.

Pay and benefits: At Whitbread, our people are the most important part of our business. We employ the best around and treat them well - and people stay with us throughout their careers. Everyone working for Whitbread companies gets the following benefits: the sharesave (save as you earn) scheme, a Whitbread privilege card (25% off our brands) and the opportunity to join the Whitbread pension fund. We offer highly competitive basic salaries and, as well as those above, a wide range of benefits including an annual bonus of up to 100% of basic salary, depending on brand, Bupa healthcare, company sick pay, enhanced maternity pay, a car ownership scheme and a range of discounted goods and services from other companies.

Promotion and development: We're committed to the learning and development of all our people at every level. We spend £3m on training every year, with core skills training for everyone and access to our online Whitbread Academy to support progression. Shooting Stars - our management development programmes develop internal talent from within our organisation. The Whitbread apprenticeship programme offers industry-leading, nationally recognised apprenticeships.

Company culture: Our aim is to build the best large-scale hospitality brands in the world by becoming the most customer-focused organisation there is. We measure our continuous improvement using the WINCard for our people, guests, investors and the community. Our values are, one: genuine - really caring about customers ; two: confident - striving to be the best at what we do; and three: committed - working hard for each other.

Diversity, social responsibility: We believe it's important that our workforce reflects our customer base, and that recognising and harnessing diversity can make us more efficient, effective and innovative. We're fully committed to providing equal opportunities, including when rewarding performance, recruiting, training and promotion.

Environment and sustainability: We believe that a strong corporate responsibility policy is a key business strategy which improves how we work, as well as our relationship with our people and our customers, and we've built our responsibility programme, Good Together, into the heart of our business.

Innovation: All our innovation starts with customer research and deep insight. Look at our website,, to find out more about our innovative thinking, from things like automated check-in kiosks at Premier Inn to our first low-energy green hotel and restaurant.

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