Britain's Most Admired Companies: Top in sector - Support services

Company name: Serco

Last Updated: 09 Oct 2013

Company website:

Address: Serco House, 16 Bartley Wood Business Park, Bartley Way, Hook, Hampshire, RG27 9UY

Contact details:

Number of employees: 70,000+

Company summary: Serco improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence. We employ people in a wide variety of roles, including teachers, doctors, aircraft engineers, prison officers and scientists. Our service ethos means that our customers come back to us again and again. These long-term relationships help us to meet their changing needs and to do what we do best ... bringing service to life.

Pay and benefits: We offer competitive salaries and benefits that enable us to recruit and retain the best in all our markets. We recognise that reward is more than just about money. We offer a range of core and voluntary benefits, personal development and work-life balance opportunities that give our employees the flexibility to choose what's right for them, in an environment where they feel valued. We encourage participation in our sharesave scheme which gives employees preferential access to shares in the company and its long-term success.

Promotion and development: Our people embody our culture and values, share our public service ethos and enable us to deliver great service to our customers. They are responsible for the strength of our reputation and our ability to grow. We have a clear framework for managing and developing our people, so that Serco continues to succeed and our employees fulfil their potential.

Company culture: Serco is a devolved, values-led company. Our people respond to our customers' needs, develop new ideas and put them into practice. We devolve responsibility to the contract level, empowering our people to deliver their best for our customers. We value the opinions of our employees and provide a vehicle for them to provide feedback about our business and their working environment.

Diversity, social responsibility: We can only achieve our vision if we are trusted by all those who touch our business - our customers, people, partners, suppliers and the communities we work in. This means we must consider our responsibilities in everything we do. For the last four consecutive years we have been given a gold rating in Business in the Community's Corporate Responsibility Index.

Environment and sustainability: We have an ongoing commitment to minimise our impact on the environment and reduce carbon dioxide emissions. The services we offer to our customers are increasingly geared towards helping them manage their responsibilities, using our environmental expertise.

Innovation: Serco is a broad business and employs people from many backgrounds, allowing us to bring new insights to a market and create unique solutions for our customers. We meet new challenges by developing new models. These can include joint-ventures with customers. For example, our pathology joint-venture business is the first partnership of its kind in the NHS, and is a clear example of the innovation Serco applies to its markets to deliver efficiencies.

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