There’s an art to ensuring that your sporadic customers come back for the long term, as Nicholaj Siggelkow and Christian Terwiesch outline in Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage (Harvard Business Review Press).
In It’s the Manager (Gallup Press), Gallup chairman and CEO Jim Clifton and Jim Harter, its chief scientist, have compiled their research to highlight the importance of managers.
Cracking Complexity: the Breakthrough Formula for Solving Just About Anything Fast (Nicholas Brealey International) by David Komlos and David Benjamin shows how problems should be tackled quickly rather than being left to simmer.
Another simmering issue is explored by David Blanchflower, professor of economics at Dartmouth College, in Not Working (Princeton University Press): he claims that the lack of decently waged, full-time employment has created despair and far-right populism.
Carl Benedikt Frey shifts some of the blame on to how computers have mimicked the upheavals of the Industrial Revolution in The Technology Trap (Princeton University Press).
Philosopher Charles Handy turns his attention to the future in 21 Letters on Life and its Challenges (Penguin Books), musing on the opportunities the next generation faces.
The New Yorker’s Ken Auletta gauges the "existential assault" facing advertising and marketing with Frenemies: the Epic Disruption of the Ad Business (HarperCollins).
The Sponsor Effect (HBR Press) by Sylvia Ann Hewlett, an economist and the CEO of Hewlett Consulting Partners, argues that while the benefits of being sponsored are well known, it’s also beneficial to be a sponsor.
Innovation Capital: How to Compete – and Win – Like the World’s Most Innovative Leaders (HBR Press) sees Jeff Dyer, Nathan Furr and Curtis Lefrandt offer advice on how to launch new ideas.
Speaking of competing, Powerhouse: 13 Teamwork Tactics that Build Excellence and Unrivaled Success (Greenleaf Book Group) features the insights of Olympic gold medallist Kristine Lilly when it comes to building teams.
In The Levelling: What’s Next After Globalization (PublicAffairs), Michael O’Sullivan theorises about a world turned upside-down after such events as Brexit and Trumpism.
The Code: Silicon Valley and the Remaking of America (Penguin Press) by University of Washington professor Margaret O’Mara traces tech history from the 1940s to today.
Finally, inThe Emotionally Intelligent Leader (HBR Press) Rutgers University’s Daniel Goleman brings together three of his Harvard Business Review articles on how good leaders should be in touch with their feelings.
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