Call centres careless with customer info

Hold on to your digits - over 95% of call centres are breaking the rules for storing credit card details.

That's according to a new survey from call recording company Veritape, which found that only 39% of call centre managers know the industry rules surrounding how to store customer information once a call has been recorded.

As an example, a mere 3% of those surveyed wiped credit card numbers from recordings of phone calls - leaving a huge amount of sensitive data sitting unedited and available on the servers of the nation's call centres.

Sign in to continue

Sign in

Trouble signing in?

Reset password: Click here

Email: mtsupport@haymarket.com

Call: 020 8267 8121

Register

FREE

  • Up to 4 free articles a month
  • Free email bulletins

Register Now

Become a subscriber

From £66 a quarter

  • Full access to managementtoday.co.uk
  • Exclusive event discounts
  • Management Today's print magazine
  • Plus lots more, including our State of the Industry Report.

Choose a Package