COMING UP FAST: Building to last - Feedback on tap

DILEMMA: 'Why won't the employees in my company tell me what they think? Despite the comparative openness of the firm's culture, getting honest feedback from staff is still a nightmare. What can I do?'

ISSUES: Consider what your real problem might be. Is it really that you aren't getting the feedback you want or are communications in the business generally poor? If they are, then you have a bigger problem to solve.

What sort of feedback are you looking for - basic operating stuff or people's dreams and nightmares? Most of us want to ensure we know what's going on and what staff are worrying about.