Company showcase: Rentokil Initial

One of the world's largest business services companies is also one of the best to work for.

by MT Staff
Last Updated: 05 Dec 2017


Head office: Riverbank, Meadows Business Park, Blackwater, Camberley GU17 9AB

Number of employees: 35,500


Rentokil Initial, listed on the FTSE 100, is one of the largest business services companies in the world, operating in 70 countries and employing 35,500 colleagues. The company offers route-based services, primarily in pest control and hygiene, through teams of local experts.

It continues to invest in innovation and its digital expertise, recently opening The Power Centre, its new £2m science, innovation and training centre in the UK. Rentokil is the world’s largest commercial pest control company. In 2017, Rentokil was awarded The Queen’s Award for Enterprise – International Trade.


According to independent insight by Korn Ferry Hay Group, colleagues in Rentokil Initial have levels of engagement, motivation and enablement among the highest performing in the world. Most individual country operations perform ahead of their country average. In particular, colleagues’ views on the company’s commitment to safety, training, innovation and being open to new ideas to support the customer are particularly high in comparison with other companies.


Rentokil Initial is a member of the Dow Jones Sustainability World Index of leading companies and FTSE4Good.


Innovation is in the company’s DNA and brand positioning as ‘the experts in pest control’ – continuing to differentiate the business. New launches in 2017 included three high-quality products: Lumnia (the first range of electronic fly killers to use LED lighting), RapidPro (a powerful new substance to control mouse infestations) and PestConnect (an internet of things device to monitor and control rodents).

Rentokil’s innovation pipeline remains strong with more than 70 active innovation projects. The Power Centre, which recently opened near Crawley, expands the company’s existing facilities and strengthens its innovation and training capabilities significantly: the Centre includes extensive insect laboratories, five pest product test rooms, three training rooms that can accommodate up to 65 people, and seven simulated on-site locations for training colleagues in areas such as a supermarket, hotel bedroom, commercial kitchen, and office and loft space.


With an increasing threat to public health in many parts of the world from mosquito-borne diseases such as Zika virus, West Nile virus, yellow fever, malaria and dengue fever, Rentokil Initial announced two major steps in 2017 to underscore its credentials as the global leader in mosquito control. Firstly, the company acquired Vector Disease Control International, North America’s leading vector control company – services include weekly monitoring of mosquito levels, species identification and disease testing (using its in-house laboratory), and control of both adult and larval mosquitoes from the ground and using aircraft.

Its aerial division has 14 aircraft operating out of four airports. Secondly, Rentokil established a new global centre of excellence for mosquito control. This new working group brings together its experts from around the world to consolidate and share best practice, support the business’ innovation agenda, target new commercial propositions and pursue new control technologies. Since 2016 Rentokil has been working with the US Centres for Disease Control to help control species of mosquito that could potentially carry Zika virus across the US and its protectorates.


In 2017, Rentokil Initial was voted the eighth-best company to work for. The league table, produced by the Chartered Management Institute and independent review site Glassdoor, analysed reviews by current and former employees of more than 700,000 companies.


In 2017, Rentokil became the largest provider of pest control services in India following a joint venture with PCI. Across Asia and Latin America, the Rentokil brand is recognised for its expertise and market leadership.

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