Crisp and the NHS went their separate ways in March, when he stepped down as chief exec as news broke of the organisation's financial troubles. Here he reviews Jim Collins' Good to Great and the Social Sector, and is impressed by his ideas. Perhaps Crisp's successor should take a look too.


'We're in charge of our own confidence,' says Kennett, who looks at self-assurance this month, 'but it's largely in the eye of the beholder.' She was reminded of this recently, sitting on the Princess Diana bench at the Taj Mahal: 'Diana was riven with self-doubt, but exuded grace and inner strength.'

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