Crash course in breaking bad news

Bad news is never welcome, but someone has to announce it. How best to do it?

Keep it personal

Don't use e-mail, voice-mail or text messages to do your dirty work. 'It must be done face-to-face, whether that is one-on-one or in groups,' says Nick Wright, head of internal communications practice at Fishburn Hedges. 'Sending out a message doesn't give people the recognition they deserve, and they have no opportunity to respond and ask questions.'

Beware the rumour mill

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