Keep it personal
Don't use e-mail, voice-mail or text messages to do your dirty work. 'It must be done face-to-face, whether that is one-on-one or in groups,' says Nick Wright, head of internal communications practice at Fishburn Hedges. 'Sending out a message doesn't give people the recognition they deserve, and they have no opportunity to respond and ask questions.'
Beware the rumour mill