How does he manage?: CCTV Surveillance supervisor - Roy Hitching London Borough of Hackney

WHEN DID YOU BECOME A MANAGER?

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Last Updated: 31 Aug 2010

I've been in this area for 36 years. I have some academic qualifications in emergency planning and I spent some time in the Army with bomb disposal - where you get to see the sort of disruption these things cause. It all started there. You need to have a high level of technical skill.

WHAT DOES MANAGEMENT MEAN TO YOU?

Over the past three years, since I've been at Hackney, there has been a reduction in crime of about 30% year-on-year - it's a joint effort with the police and community leaders. In 2007 we recorded 2,700 arrests on CCTV, of which nearly 700 were initiated by CCTV. We plan for the events that most people don't like to think about - earthquakes, tornadoes and pandemic flu. My day consists of managing operations, budgets, and strategy. We have eight full-time employees, a monitoring staff of 24, a support team of engineers, and two police officers. This is a 24/7 operation - we don't shut, ever.

WHAT DO YOU LIKE/DISLIKE ABOUT YOUR JOB?

I know that we're making a difference. That's what motivates me. On CCTV we see some fantastic things happening - how about a four-poster bed driving down the road with three people lying in it? But it can be frustrating having to wait for another authority to have its resources in place.

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