My first proper management job came in my first career with Hodder & Stoughton. I led a sales team at the book publisher who were all much older than me. It wasn't easy, but by understanding what they did, I took my first steps.
- What does management mean to you?
I'm in charge of a big club - turnover since I took over has risen from £4m to £30m. We have completely changed the way we do business, from our governance to customer service. I've learned that management is about allowing people to take responsibility for their own jobs and actions. I'm a self-confessed terrible control freak, but you must permit those who work with you the space to make mistakes. I'm still learning how to let go.
- What do you like/dislike about your job?
I love the great variety - dealing with sponsors, members, people from the City, representatives from other sports. Plus, of course, big-match days and watching the team. Seeing the club develop gives me huge pleasure. What gets me down is the never-ending red tape surrounding compliance these days. Having The Oval placed directly next to a large gasometer, for example, hasn't been hugely beneficial to our development plans. When it comes to the endless form-filling and box-ticking, the buck stops with me.