How does he manage?

Police dispatcher. James Ware, Communications officer, Met. Police Control Room, Tower Hamlets.

Last Updated: 09 Oct 2013

When did you become a manager?

In December 2003, when I began dispatching police vehicles to calls logged by officers and 999 operators. I manage the Open Incidents (OI) list, matching drivers to calls and making sure that officers meet targets. An officer must be dispatched within an hour for 'soon'-graded calls, such as burglaries, and 12 minutes for 'immediate'-graded incidents – fights, fires or anything critical. It is my responsibility to manage my OIs, which might include shootings, stabbings, burglaries or car accidents. I'll be on the radio at the same time, listening to police officers keep track of what's happening on the scene.

What does management mean to you?

Having a clear head, staying cool. I don't have the luxury of panicking. It means balancing the needs of the officers and my list of OIs. I've got to make my targets and ensure all my incidents are seen to in the best possible time. You need to be on the ball. Officers want to know what is happening everywhere. I have to make sure everyone is safe at any one time, especially when an officer is chasing a suspect.

What do you love/hate about it?

I like working with the team – there's a good atmosphere, it's exciting and I like feeling that I'm making a difference. I don't really like doing shifts.

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