When did you become a manager?
I started my business at 14, when my gran taught me her secret marmalade recipe. I'm 16 now. I began selling door-to-door, paying four friends on a commission basis. I'd go out and get the people to try samples, and my mates would go back every few weeks and sell to them. Now, I'm shifting several thousand units a month in delis and farmers' markets, at £2 to £3 each, but I still try to get out and see those original customers.
What does management mean to you?