How does she manage? Skincare specialist - Kim Broomfield, The Refinery, London W1

- When did you become a manager?

Last Updated: 09 Oct 2013

I've been here for about six years, and in the beauty trade for 12, having started straight from college.

- What does management mean to you?

Sometimes, listening to clients is like being a therapist. They talk about all kinds of issues - I'm quite open-minded about a lot of things now. We have a mixed range of male clients, from 20 to 70, including a lot of media types. I have a staff of 10 and we do massages, facials, manicures and pedicures. And there's a lot of waxing in the summer. We do intimate waxing, too - you have to be specially trained for that. Some clients are quite intrigued by it. You can tell on the phone that they're shy when they enquire about it. We do a lot of eyebrow shaping, mainly for younger guys. They sometimes take a razor to their own eyebrows, and they're often left with short ones, or eyebrows too far apart. People also lose their eyebrows on stag weekends. We do repair jobs.

- What do you like/dislike about your job?

The best thing is my regular clients. It's so friendly, it's like treating my friends. I prefer hands-on treatments: waxing is good when you're having a bad day. But the treatments I enjoy the least are hands, eyebrows - they're so fiddly - and feet. When you're cutting off a toenail and you can smell the cheese, it's disgusting.

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