From airlines and hotels to restaurants and retailers, many businesses have been hit hard by the coronavirus outbreak. The reality is that no one was ready. Yes, there were some prescient TED talks five years ago about the world’s vulnerability to pandemics. But, in essence, this was the perfect storm.
Perhaps the biggest shock is the uncertainty. Nobody knows what the long-term impact will be. And it’s in this cauldron that leaders emerge.
Team morale has been high since the crisis gripped the events industry, where we work. It’s the pivot to collaboration in developing new services and partnerships that could get the sector back on its feet.
For example, we know people will need to feel safe to gather together again. So we’ve been organising online ideation sessions with all staff to think about new tech, new experiences and apps that could enable us to create a new normal.
Indeed, the success of collaborative ways of working brings one of the first lessons of leadership: you’ll get better outcomes if you enable staff and clients to take control and create solutions.
Here are eight other leadership qualities that stand out.
1. People first
The safety of your people, and adhering to the NHS directives, has to come first.
2. Be honest
Make sure your team can acclimatise and anticipate change. Avoid shocks and be transparent. Explain every significant decision and build trust. For example our MD sends out a daily email to all staff that’s honest about our finances; our view on the good, the bad and the misguided aspects of government policy; and how client conversations are developing.
3. Talk often
Regular – preferably daily – communication is a must. Provide context. Share knowledge on how competitors, other sectors and organisations are responding.
4. Engage everyone in the future
One of the first tasks I was given was to “think about how the business evolves in a post-COVID-19 world.” Quickly it was clear the emphasis should be on being positive and future-focused as a team. So, we’re testing new online ideation tech that enables everyone to consider how our business and the events industry can adapt.
5. Stay sane
We all need to focus on personal health and mental wellbeing, and talking is a good place to start. It’s a health-related crisis after all. It’s easy to feel helpless in this situation, especially as some colleagues and family will confront this virus head-on. Regular virtual meetings, both one-to-one and town halls, make a huge difference.
6. Act fast
Time’s your enemy. Be prepared to make swift decisions. Don’t overthink. Quick decision-making applies to everything: changing your offer, taking on a new marketing strategy, re-organising the logistics of the company, and HR.
7. Remain positive
Times are tough, but humour helps. There’s enough grim news coming from the media, you don’t need to add to it. With everyone self-isolating at home, try organising after-work activities, such as online games and quizzes.
8. Keep in touch with furloughed staff
You may have to furlough some of your team. While you can’t ask them to work, there’s nothing stopping you from keeping them in the loop on what’s happening. It’s also good to involve furloughed staff in company-wide activities that are training related. This keeps them involved and armed with new skills and services.
We have come up against regular disruptions as a business before. There have been oil price shocks, the retail bubble in the 90s, the dotcom bubble in 2000, and the more recent 2008 financial shock. The coronavirus crisis is particularly severe in the way it’s put the brakes on swathes of the global economy.
But one thing is for sure: it’s the strength of your people that will bring you out the other side, fighting fit. If you and your team rethink and marshal the future together, you can be sure that when the situation gets to that ‘new’ normal, you’ll have the most devoted, understanding and reliable crew imaginable.
Andrew Reid is an author and strategy director at Shelton Fleming Associates. This article was first published in our sister publication C&IT.
Image credit: Hulton Archive / Stringer via Getty Images