"Employees want flexibility. Many companies are not listening."

When Nasdaq-listed Cimpress, the parent company of VistaPrint, transitioned to a remote-first working model, it soon realised it would need a leadership team dedicated to its success. Enter, Kim Lanza whose futuristic, and rather lengthy, job title is "director of remote-first team member success".

When she joined the company over a decade ago, it’s unlikely the job existed in the UK. But as more companies bolster their work-from-home policies, it’s a role on the rise. Since going remote and appointing Lanza, Cimpress has seen a 300% increase in job applications, meanwhile, 71% of staff have reported an improved work-life balance.

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