Entrepreneurs

A glimpse into how Britain's top business owners have found success. 

Great customer experience sometimes requires breaking the rules

Great customer experience sometimes requires breaking the rules

Computer-says-no service can drive buyers away. Let staff use their initiative, says John Sills.

Making 'non-essential' staff redundant is toxic to long-term success

Making 'non-essential' staff redundant is toxic to long-term success

Great leaders treat employees as stakeholders, not a line on a P&L, argues small business...

Read like a CEO: Anne Boden, Starling Bank

Read like a CEO: Anne Boden, Starling Bank

The founder of one of the UK's top challenger banks says books provide a constant...

The talent pools you're probably missing out on

The talent pools you're probably missing out on

There are plenty of tools and organisations helping companies recruit more diversely.

4 business lessons I learned the hard way

4 business lessons I learned the hard way

Charlie Mullins has had his fair share of hard knocks during 40 years as Pimlico...

These small changes can transform your customer experience

These small changes can transform your customer experience

It's surprisingly simple to give great service, says AmazeRealise customer experience officer Chris Barnes.

Short on tech talent? These new visas could help

Short on tech talent? These new visas could help

The government has revamped its visa programme to keep the door open for tech talent...

"If you bribe one traffic warden, local politician or gangster you're lost"

"If you bribe one traffic warden, local politician or gangster you're lost"

Fox Marble CEO Chris Gilbert shares his tips for British businesses looking for opportunities in...

How Premier Oil survived the oil price collapse, haggling bankers and a botched investment to return to growth

How Premier Oil survived the oil price collapse, haggling bankers and a botched ...

CEO Tony Durrant: "We hadn't stopped thinking that we could grow our way out of...

The British marble start-up cracking Kosovo

The British marble start-up cracking Kosovo

AIM-listed SME Fox Marble believes quarries in the former Yugoslav nation represent a significant opportunity....

How a leader's role changes as the company grows

How a leader's role changes as the company grows

Running a business with 10 people doesn't automatically qualify you to run one employing 1,000,...

Do start-up accelerators work?

Do start-up accelerators work?

Take a look inside the Manchester hub of the UK's largest programme, NatWest Enterprise Accelerator....

Scale still matters: How big companies can compete in the 21st century

Scale still matters: How big companies can compete in the 21st century

It's a myth that only start-ups are capable of game-changing innovation, says author Scott Snyder....

The slow death of the plc

The slow death of the plc

Growing businesses are increasingly turning their backs on the public markets.

"I am the culture" - Tony Pidgley's lessons growing a small business to the FTSE 100

"I am the culture" - Tony Pidgley's lessons growing a small business to ...

The founder and chairman of FTSE 100 housebuilder Berkeley Group on the challenge of keeping...

How to sell when you're not a salesperson

How to sell when you're not a salesperson

CFO James Brazier's new role at Billion Dollar Boy involved sales. How hard could that...

"Forget marketing or keeping investors happy. A CEO's most important job is hiring the right people"

"Forget marketing or keeping investors happy. A CEO's most important job is hiring ...

Your recruitment decisions can make or break your business, says former LOVEFilM and Mothercare CEO...

Why you should stop focusing on your customers

Why you should stop focusing on your customers

The customer is not king, says Zen Internet CEO Paul Stobart.

"After 6 months in the office we had no deals. I had to decide to stick to our plan or retreat."

"After 6 months in the office we had no deals. I had to ...

How do you know when to cut your losses on a major investment? Make sure...

3 assumptions to avoid when opening a new office

3 assumptions to avoid when opening a new office

Foreign markets may not be as different as you assume, says Moneypenny CEO Ed Reeves....

The art of keeping it simple

The art of keeping it simple

You don't have to be a genius to run a fast-growth business, says Pharmacy2U CEO...

"I stood for four hours by the toilet on the plane to Delhi. Someone had to have a contact."

"I stood for four hours by the toilet on the plane to Delhi. ...

Debbie Williamson needed to meet hundreds of artisanal suppliers for her furniture business Swoon, but...

Why are businesses unprepared for Making Tax Digital?

Why are businesses unprepared for Making Tax Digital?

HMRC's flagship tax scheme comes into force on 1 April, yet one fifth of businesses...

Should you promote on experience or potential?

Should you promote on experience or potential?

Wowcher's Roland Bryan thinks time served is overrated.

Employee ownership in the City: Why finnCap gave staff 95 per cent of the business

Employee ownership in the City: Why finnCap gave staff 95 per cent of ...

CEO Sam Smith says that if you want to motivate people, give them skin in...

How this CEO used language to get rid of a blame culture

How this CEO used language to get rid of a blame culture

Ella's Kitchen boss Mark Cuddigan says that your choice of words can have a dramatic...

How to hire outside your expertise

How to hire outside your expertise

Recruiting for new roles is doubly tricky when they're so technical that you don't actually...

Why mergers fail - and what you can do about it

Why mergers fail - and what you can do about it

Wavemaker chair Alastair Aird shares what he learned overseeing a merger involving 8,500 people.

Why MediaCom stopped using CVs

Why MediaCom stopped using CVs

CEO Josh Krichefski on what the agency has done to boost diversity and eliminate privilege...

How to pitch for big clients as a small business

How to pitch for big clients as a small business

It may be daunting to go toe to toe with a behemoth, but play to...

How one marketing campaign quadrupled Vanarama's turnover

How one marketing campaign quadrupled Vanarama's turnover

The van leasing company saw a unique opportunity in football sponsorship.

Fast furniture: How Swoon slashed costs with supply chain innovation and analytics

Fast furniture: How Swoon slashed costs with supply chain innovation and analytics

Swoon co-founder Debbie Williamson did what all innovators do, and put the customer first.

When the CEO needs to sack the board

When the CEO needs to sack the board

Joining a business after rapid growth, Russ Shaw found himself tasked with doing some trimming....

"I wasted £1m paying people who essentially added no value"

"I wasted £1m paying people who essentially added no value"

Lessons in recruitment from James Uffindell, founder of scale-up Bright Network.

Why you can't afford to make exports an afterthought

Why you can't afford to make exports an afterthought

Cobra Beer's founder Karan Bilimoria shares how he built his export success story.

3 mistakes to avoid when breaking new markets

3 mistakes to avoid when breaking new markets

The founder of Kohli Ventures Tej Kohli explains that there's money to be made in...

Why growing your business could be the worst decision you make

Why growing your business could be the worst decision you make

OPINION: The most durable organisations stay small, says Company of One author Paul Jarvis.

What you can learn from a man who's completed over 100 acquisitions

What you can learn from a man who's completed over 100 acquisitions

Sage's former European CEO Paul Stobart shares what he's learned about successful M&A.

The dangers of formulaic recruitment

The dangers of formulaic recruitment

"It's not a bad thing for any business to hire people who've got something to...

Which UK businesses have the best marketing?

Which UK businesses have the best marketing?

Here's how the top British businesses view their peers' ability to engage and satisfy customers....

Why I stopped looking at which universities our applicants went to

Why I stopped looking at which universities our applicants went to

ONE MINUTE BRIEFING: O2's HR head Ann Pickering believes it's a mistake to limit your...

How to grow in a saturated market

How to grow in a saturated market

ONE MINUTE BRIEFING: FMCG boss Elio Leoni Sceti found a clever opportunity for market leader...

Recruiters need to think about candidate experience

Recruiters need to think about candidate experience

Be nice to job applicants: they're also potential customers, says James Bull.

How to stop recruiting the wrong people

How to stop recruiting the wrong people

ONE MINUTE BRIEFING: Octopus Group CEO Simon Rogerson says it's essential to give HR a...

The secret to great succession planning

The secret to great succession planning

ONE MINUTE BRIEFING: James Reed, CEO of family owned recruitment agency REED explains how tripartisan...

Lessons on doing business in the Middle East (and still getting paid)

Lessons on doing business in the Middle East (and still getting paid)

ONE MINUTE BRIEFING: If you think late payments are a problem here, try doing business...

When to walk away from investment

When to walk away from investment

ONE MINUTE BRIEFING: When the going gets tough, sticking to your guns - as opposed...

What I learned scaling an SME to the FTSE 100

What I learned scaling an SME to the FTSE 100

ONE MINUTE BRIEFING: Start working on your communication skills, advises Capita founder Rod Aldridge.

The biggest mistake companies make when going global

The biggest mistake companies make when going global

ONE MINUTE BRIEFING: Dun & Bradstreet's Head of European Trade Credit explains how the credit...

5 quick tips for expanding abroad

5 quick tips for expanding abroad

ONE MINUTE BRIEFING: Mark James, Group MD of drinks company Global Brands, explains what the...