Future Business

MT keeps track of the trends and technologies set to change the world of business.

What does good service look like in the self-service age?

What does good service look like in the self-service age?

Smart companies recognise customers as 'co-producers'.

Pimlico Plumbers case: another blow to the gig economy?

Pimlico Plumbers case: another blow to the gig economy?

Charlie Mullins has lost his appeal, but the future of flexible working is still in...

The end of the high street is not nigh

The end of the high street is not nigh

UK retail appears to be facing an apocalypse, but some continue to survive and thrive....

Diversity is smart business not box-ticking

Diversity is smart business not box-ticking

Demographic trends mean racial and ethnic minorities will form an ever-increasing proportion of your talent...

The future of augmented reality

The future of augmented reality

Will it be a novelty add-on or a value creator?

Gig workers need more rights

Gig workers need more rights

Modern working practices have caused more stress and anxiety, says the global president of Deputy.com....

House of Fraser: Bold escape or last stand?

House of Fraser: Bold escape or last stand?

The retailer's new owner has a plan, but it might be too much to ask....

Why traditional job interviews just aren't enough any more

Why traditional job interviews just aren't enough any more

The best assessments are structured and combined with psychometric testing.

High street retail isn't dying - it just needs to evolve

High street retail isn't dying - it just needs to evolve

Online, offline or both, successful innovators are addressing the polarisation of shopping behaviours.

Why good ideas alone won't make you innovative

Why good ideas alone won't make you innovative

Eureka moments are overrated.