Holidaymaker wages Facebook war against Ryanair

When Suzy McLeod was forced to pay £236 by budget airline Ryanair after forgetting to print her boarding passes, she took to Facebook to vent her outrage. The result: 358,000 'Likes'.

by Rebecca Burn-Callander
Last Updated: 09 Oct 2013

'I had to pay €300 for them to print out a piece of paper! Please ‘like’ if you think that's unfair.' McLeod's post on Ryanair's Facebook page has created a social media storm. Not only have hundreds of thousands of people agreed that the charges were unfair, over 18,000 have posted their own horror stories with the budget airline.

Even Michael 'all publicity is good publicity' O'Leary might struggle to 'Like' that. 

The furore centres around Ryanair's boarding pass policy. If you forget to print it yourself, you have to pay €60 per boarding pass to get them printed for you at the airport. For a family of five, that adds up to €300. The McLeod family purchased the flights themselves (Bristol to Alicante) for £166, but once taxes, priority boarding, baggage, and of course the offending printing costs were factored in, McLeod and her family forked out £1,650 in total.

A Ryanair spokesman has responded to McLeod's post simply saying that she was aware of the charges when she booked the flights. She was, it's true. Any Ryanair veteran will tell you: woe betide you if you don't follow the rules to the letter. 

If only O'Leary could charge £10 to every person who liked McLeod's post. That would make a tidy sum...

Actually, we'd best not start giving him ideas...

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