What I learned scaling an SME to the FTSE 100

Start working on your communication skills, advises Capita founder Rod Aldridge.

by Adam Gale

To paraphrase Paul Krugman, growth isn’t everything, but in the long run it’s almost everything. Unfortunately, scaling a business comes with challenges serious enough to trip the vast majority of company founders, not least because running a big business is completely different from building a small one.

Rod Aldridge is one who managed to stay on his feet, growing outsourcing pioneer Capita from a micro-business to a FTSE 100 giant over a quarter century, before resigning over a political loan in 2006. Here’s what he learned along the way.

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