IBM ousts Capita for congestion charge deal

It might be about to make enemies of a few million London drivers, but IBM had cause for celebration on Wednesday, after winning the contract to operate the city’s congestion charge from 2009.

by
Last Updated: 31 Aug 2010

Transport for London said it had awarded the five-year contract to IBM after a 12-month tender process, ahead of present incumbent Capita and Thales Alliance. Apparently IBM’s bid was ‘the most economically advantageous’, which presumably means it charged less and was prepared to give a bigger chunk of profits to TfL (who will then re-invest them in London transport, of course).

It’s not such good news for outsourcing giant Capita, of course, which has been running the scheme since 2003 and had been widely expected to retain the contract. The estimated £60m hit to revenues is relatively small peanuts for a company with a market value of more than £4bn, but losing out on such a high-profile deal is never good for the reputation – particularly when most people have no idea what it is actually does. Its share price immediately fell almost 10%, wiping more than £400m off its value (although it did rebound later in the day).

When the contract starts in September 2009, IBM’s main role will be to supply the fancy technology to make the scheme work, while the dirty job of actually enforcing it will be delegated to its partner NCP (the car park operator).

But it’s unlikely to be an easy gig. The congestion charge has a habit of attracting controversy, whether TfL is expanding or shrinking its remit. Even the recent plan to exempt low-emission vehicles – which doesn’t exactly sound controversial – has been criticised by the Centre for Economics and Business Research as ‘a costly and risky white elephant’.

Still, IBM will have one big advantage over Capita – it can blame any teething problems on the previous incumbent. And if that doesn’t work, there’s always Ken Livingstone.

Find this article useful?

Get more great articles like this in your inbox every lunchtime

When spying on your staff backfires

As Barclays' recently-scrapped tracking software shows, snooping on your colleagues is never a good idea....

A CEO’s guide to smart decision-making

You spend enough time doing it, but have you ever thought about how you do...

What Tinder can teach you about recruitment

How to make sure top talent swipes right on your business.

An Orwellian nightmare for mice: Pest control in the digital age

Case study: Rentokil’s smart mouse traps use real-time surveillance, transforming the company’s service offer.

Public failure can be the best thing that happens to you

But too often businesses stigmatise it.

Andrew Strauss: Leadership lessons from an international cricket captain

"It's more important to make the decision right than make the right decision."