Industrial Excellence - Management Quality in Manufacturing

Prizes like the Deming Award, the Malcolm Baldridge Award, and the European Quality Awards honor companies for manufacturing excellence. But can we actually define world-class manufacturing? Professors Loch, Van der Heyden, and Van Wassenhove, along with two colleagues, set out to find the answer, studying and visiting 100 plants in the process. Their conclusions can be found in this new book.

by Christoph Loch,Luk Van Wassenhove,Ludo Van der Heyden
Last Updated: 23 Jul 2013

What does excellent manufacturing management mean? Management texts to date have emphasized that it is, above methods such as SPC or TQM, a matter of “intangibles” and “culture”. This book takes the myth out of management excellence; it can be learned and practiced:<UL><LI>Manage the four core processes: strategy formulation and deployment, product innovation, process development, and supply chain

<LI>Pay attention to the seven dimensions of management quality: direction setting, integration, delegation, communication, participation, measurement, and employee development</UL>

With these skills in hand, an excellent manufacturing manager can move to a plant in a different industry and become, after an appropriate time to learn its specific technologies, an excellent manufacturing manager there as well, explain authors Christoph Loch, Professor of Technology Management; Ludo Van der Heyden, The Solvay Chaired Professor of Technological Innovation and the Wendel/CGIP Chaired Professor for the Large Family Firm; Luk Van Wassenhove, The Henry Ford Chaired Professor of Manufacturing and Professor of Operations Management, all from INSEAD; and Arnd Huchzermeier, Chair in Production Management of the Otto Beisheim Graduate School of Management of the WHU; and Cédric Escalle, Financial Director of Deutsche Telekom France.

They explain management quality and demonstrate how it is implemented, with nine plant tours through world-class factories from different industries. The book includes the questionnaire that every participating plant had to complete, allowing readers to begin reflecting on their own plants’ position on the quality scale.

Springer, 2003

Christoph Loch,Luk Van Wassenhove,Ludo Van der Heyden recommends

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