Leaving voicemail

Be prepared. If you need to leave a complicated message, think it through before you call.

by
Last Updated: 31 Aug 2010

Be prepared. If you need to leave a complicated message, think it through before you call. That way, you won't sound confused and the recipient will understand what you need from them.

From me to you. Identify yourself and the intended recipient. A message for no-one in particular is a message deleted. Use first names if appropriate, but 'Hey there, big guy' is not on – voicemail might be checked by others.

Be concise. State the reason for the call first, then keep to your key points. Your footie team's current prospects can probably wait until Friday night.

Say it clearly.Speak slowly. Repeat your phone number. And spell out your weird surname.

Let your manner fit your message. Always be polite and professional. Remember that you can hear a smile, but don't grin if you're delivering bad news. Laughing as you let your boss down won't help promotion prospects.

Location, location, location. It's no use shouting a message over a train station Tannoy, so call from a suitable place. 'The 12.15 to Paddington departs from platform four' generally makes for a confusing message.

Wrap it up. When you've finished, you've finished. Blathering on about the weather, holidays or who you bumped into in the restaurant yesterday is not required. Instead, a simple 'OK, bye' implies that you're busy and that you mean business.

Find this article useful?

Get more great articles like this in your inbox every lunchtime

Efficient chickens, less stuff, more optimism: The real way to address climate change ...

What is dematerialisation, and why does it matter?

The 5 behaviours of charismatic leaders

How to become more inspirational (without having a personality transplant).

When should you step down as CEO?

Bob Iger's departure poses an unpopular question for bosses.

The death and resurrection of the premium customer

Top-end service is no longer at the discretion of the management.

What HS2 can teach you about project failure

And how you can prevent projects going astray.