Lessons in communication, from YouTube

How to impart information, from Fawlty Towers, Curb Your Enthusiasm and Monty Python.

Last Updated: 31 Aug 2010

A good delegator needs good communication skills - without them, you might find yourself doing the job yourself. And remember, an organisation’s lines of communication run from the top down, so if there’s confusion in the workplace, it’s probably down to the inadequacies of the boss. Just don't tell Basil Fawlty

Don’t assume your instructions have been understood. Even the simplest of directions can require clarification if you want them carried out effectively. Of course, it helps if you’ve employed people with even a basic sense of initiative - unlike these guards in Monty Python’s Holy Grail.

As a manager, it’s important to promote autonomy. But it’s also essential that your team know when to trouble you, even if it’s with bad news. In Curb Your Enthusiasm, Larry is understandably riled that his dad has withheld some earth-shattering news about his mother because ‘she didn’t want me to bother you’.

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