Not surprisingly, then, the survey, which was conducted among 5,542 journeys, also found that overcrowding is passengers’ number one complaint, while poor value for money and ‘eratic services’ also topped the list (not a week ago, MT’s favourite train company came up with the classic ‘swans on the line’ excuse. At least it’s classy).
But while the Northern train company came in for the most flack, with one customer describing its trains as 'cattle carts', Which? did concede that in a few cases, train companies are trying to change. The survey showed a ‘mixed picture of services provided’, it said, but ‘some train companies were getting it right’. Here's hoping.