The most powerful thing you can say as a leader is "I don’t know”

Q&A: Moneypenny’s Joanna Swash on empowerment, M&A and the future of work.

by Orianna Rosa Royle

Take me to the beginning of your career with Moneypenny.

Before I went to Moneypenny, I had my own very small business which failed. When you fail, you just have to pick yourself up and you think, okay, what's next? 

The co-founders of Moneypenny were firm believers of hiring talented people who are better than you, and trusting them to get on with it. So to be honest, I still felt like I was running my own business because I was the expert at sales and delivering business growth. 

As the business continually grew and scaled over 16 years, my job has changed so many times but I always treated my area of Moneypenny like my own.

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