The association between John Terry and Toyota is not an obvious one. But given the difficulties the Chelsea footballer and the giant carmaker have had to face recently, I feel there is an issue that links them: trust. John Terry’s sacking as England captain has stirred a debate about whether his conduct outside of work has any relevance to his performance in the role. Meanwhile, Toyota’s reluctance to act when defects were found in their cars left its reputation badly dented.
At the heart of both these stories are issues of trust. Trust is an important factor in any relationship. Feelings of trust in another person (or organisation) make life more predictable; we feel confident that we know how they will behave in the future. We all have expectations of our friends, colleagues, leaders and organisations. And we become most aware of them when they have not been met or where they have been breached [CLICK HERE TO READ MORE AND COMMENT]
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Psychology at Work: Terry, Toyota and Trust