Quote of the day

'We listen to what the customers want, we are not trying to upset or offend anyone' - Selfridges spokesperson Geraldine Jacques responds to general bafflement after it opened its Christmas store yesterday. 'The demand is there', added Jacques. Er, quite.

by Emma Haslett
Last Updated: 09 Oct 2013
.

Find this article useful?

Get more great articles like this in your inbox every lunchtime

Sarah Willingham: I will never start another business again

The entrepreneur and investor on top leadership skills, pivotal career moments and Dragons' Den.

A new etiquette for video meetings

Virtual calls are not the same as in-person conversations, so we need to change the...

There's opportunity in this recession

A Schumpeterian view of closing businesses.

Is it okay to spy on my staff if I think they're slacking ...

Everything you wanted to know about employee surveillance but were afraid to ask.

The psychology of remote working

In depth: The lockdown has proven that we can make working from home work, but...

A simple cure for impostor syndrome

Opinion: It's time to stop hero-worshipping and start figuring out what greatness looks like to...