Quote of the day

'The company is not only going to refund everybody, but they will offer a 30% discount on future cruises' - Cruise line Costa Cruises offers those who were aboard the doomed Costa Concordia a rather optimistic compensation package. It's a tempting offer - but we'd imagine the majority of its customers will be keeping their feet firmly on dry land in future...

by Emma Haslett
Last Updated: 09 Oct 2013
.

Find this article useful?

Get more great articles like this in your inbox every lunchtime

When spying on your staff backfires

As Barclays' recently-scrapped tracking software shows, snooping on your colleagues is never a good idea....

A CEO’s guide to smart decision-making

You spend enough time doing it, but have you ever thought about how you do...

What Tinder can teach you about recruitment

How to make sure top talent swipes right on your business.

An Orwellian nightmare for mice: Pest control in the digital age

Case study: Rentokil’s smart mouse traps use real-time surveillance, transforming the company’s service offer.

Public failure can be the best thing that happens to you

But too often businesses stigmatise it.

Andrew Strauss: Leadership lessons from an international cricket captain

"It's more important to make the decision right than make the right decision."