Make Me a Better Manager is an attempt by talent management company ETS to bring 360-degree feedback to the masses – according to managing director John Southwell, only 10% of the UK’s 4m managers currently get access to it. Managers pay £20 to sign up to the service, and then a number of nominated colleagues are asked to feed back on the manager’s skills. Two weeks later, the subject gets a report summarising the findings.
‘It allows team members to feed back in a structured, confidential way,’ Southwell told MT today. ‘So managers get incredibly powerful, objective feedback on their strengths and weaknesses’.
ETS has already started trialling the service – with surprising results. ‘The most interesting point was the disparity between managers’ perceptions of themselves and other people’s perception of them – often there’s a big gap between the two,’ Southwell said. This proves that you shouldn’t be focusing your training on the areas that you think are the most important, he suggests.