'We're quite a large company, but through the Unisys/MT Award process we've been able to get some great business improvement ideas from even the smallest organisations who take part.'
Chris Fowkes, director of quality
TNT EXPRESS SERVICES
OVERALL WINNER 2000/WINNER BUSINESS TO BUSINESS 2000
'We treated the entry form as a tool; we went through it as a management team and with our staff to examine our processes, and we now use the Unisys/MT headings in our own business planning.'
Chris Emery, assistant divisional director
RIVERSIDE HOUSING ASSOCIATION, CHESHIRE DIVISION
WINNER PUBLIC SERVICES 2000
'A number of initiatives have come directly from the awards; for example, we have recently set up a First Choice Service programme across our organisation with 12 project streams, which come from the learning we've done and some of the gaps that we've identified.'
Tim Hughes, head of member service
NATIONWIDE BUILDING SOCIETY
WINNER FINANCIAL SERVICES 2000
'Winning a Service Excellence award has helped us to differentiate ourselves from a vast field of competition, including some major attractions on our doorstep. We use the logo in all our literature and it enables us to say that when it comes to customer service, we are getting it right.'
Chris Webster, chief executive
WOBURN SAFARI PARK
WINNER CONSUMER SERVICES 2000
If your organisation takes customer focus to heart, you should enter the 2002 Management Today/Unisys Service Excellence Awards
To register for an entry pack, call Tony Locke at Unisys on 01908 212613 or send an e-mail to: email@example.com. You can also find out more information by visiting the Unisys web site at: www.unisys.co.uk/awards.