RAC Roadside is the UK's second-largest roadside assistance organisation, with 8 million members, but its commitment to providing the very best service - in handling breakdown calls, dispatch to the scene, speedy diagnosis and repairs - is second to none.
Breakdown calls are received at contact centres in Walsall, Manchester and Glasgow, then distributed to 1,500 patrols around the country. This is supported by a state-of-the-art, £7 million Intelligent Computer Aided Dispatch (iCAD) system. From the time a motorist calls the RAC to the moment they continue their journey takes an average of just 64 minutes.
Good service in this context means many things: identifying swiftly where the motorist is; providing a reliable estimate of the patrol's arrival time (achieved 86% of the time); and having the technical expertise to diagnose just about any problem.