Service Excellence Awards 2006

We've all experienced individual moments of outstanding service - the shop assistant who was bubbling with enthusiasm, the person at the other end of the telephone who was prepared to go the extra mile to sort out our particular problem. The Service Excellence awards, on the other hand, are designed to recognise organisations for which the notion of customer service goes somewhat deeper. These are companies and bodies for which the ethos of delivering the very best service is deeply embedded - coded into their DNA.

For such organisations, delivering excellent service to their customers is more than just a box to tick; it's a mission, and one that requires passion and intelligence in equal measure.

According to Nick Wilson, UK managing director of Unisys, service excellence is a business imperative that also delivers some key benefits. 'It is a competitive edge for the modern-day company and almost the "entry ticket price" for the market,' he says. 'Providing service of the highest standard will lead to repeat customers, referrals, references. And it will give happier employees, because they are proud of what they provide to clients.'

The companies and organisations that enter the awards have this much in common, he suggests: 'They are all proud of what they have done for their clients and they want their people and themselves to be recognised for their achievements. And, hopefully, to endorse that service excellence is something everyone of us in industry should foster and support.'

Sign in to continue

Sign in

Trouble signing in?

Reset password: Click here


Call: 020 8267 8121



  • Up to 4 free articles a month
  • Free email bulletins

Register Now

Get 30 days free access

Sign up for a 30 day free trial and get:

  • Full access to
  • Exclusive event discounts
  • Management Today's print magazine

Join today