That's why agony aunts advising the lovelorn invariably suggest that they find a new interest - say, through evening classes - rather than moping around in the hope that lightning will strike. As the Supremes put it in '66: 'You can't hurry love.' But this philosophy is out of step with the modern consumer-driven world and of no use to a dating agency, especially one offering customers their money back if they don't find love in six months. It needs to suggest to potential customers that they can do something about their predicament, and that it can help. 'Make love happen', devised by creative agency Hanft Raboy & Partners of New York in 2005, challenges singles to take control of their dating destiny. And the bold use of the word 'love' makes Match.com's brand positioning clear: this is a site for people who are serious about finding a relationship. If you're after a bit of fun, look elsewhere.
Ella's Kitchen boss Mark Cuddigan says that your choice of words can have a dramatic impact on company culture.
The fenland city has big plans for its £4.2bn life sciences hub, but without support it will struggle to match the scale of world-leader Boston.
Recruiting for new roles is doubly tricky when they're so technical that you don't actually know what good looks like, as Attest's Jeremy King discovered.
From running Britain's largest advertising agency to working with the likes of screenwriter Richard Curtis and ex-Sainsbury's boss Justin King, Dame Cilla Snowball reveals what she's learned about leadership.
Former White Stuff CEO Sally Bailey consulted a customer panel about important decisions.
Bricks-and-mortar retail has a belief problem. Everyone thinks it's doomed so nobody invests. But ecommerce is reaching its limits, which is why arch disruptor Amazon is building physical stores.