Smart cookies: e-powered communicator - New technology's revolutionary impact has been on human communication. It's personal, immediate and, surprise, surprise, a real pleasure

Smart cookies: e-powered communicator - New technology's revolutionary impact has been on human communication. It's personal, immediate and, surprise, surprise, a real pleasure - How has communication been revolutionised?

by ANDREW WILEMAN, strategy and organisation consultant; e-mail:wilemanae@aol.com

How has communication been revolutionised?

I now stay in touch with people mainly via e-mail. I no longer get any personal letters arriving on my doormat in the morning (except for birthday and Christmas cards) - just bills and junk mail.

Unlike physical mail, e-mail gets stored and filed automatically, and with one-second clicks I can search and thread my correspondence, update my address book, forward and reply to multiple contacts, insert photos or make newsletter attachments ... the list goes on.

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