My star salesman rubs everybody up the wrong way

My top-performing salesman is a pain. Can I afford to get rid of him? Jeremy Bullmore advises.

by Jeremy Bullmore

Q. I can't work out if a member of my team is an asset or a liability. On the upside, he's a star salesman and consistently outperforms the others. On the downside, he's arrogant, tactless and rubs everyone up the wrong way.

We've had disciplinary problems with him in the past. How do I deal with him?

Jeremy says: This is what's known as the KP problem and why England's most successful batsman was dropped from the country's cricket side. Not everyone thinks he should have been – Kevin Pietersen certainly doesn't – and I don't suppose there will ever be unanimity. KPs are inherently divisive.

Sign in to continue

Sign in

Trouble signing in?

Reset password: Click here


Call: 020 8267 8121



  • Up to 4 free articles a month
  • Free email bulletins

Register Now

Get 30 days free access

Sign up for a 30 day free trial and get:

  • Full access to
  • Exclusive event discounts
  • Management Today's print magazine

Join today