Stat of the day: 100,000

The number of customers EDF Energy has admitted it overcharged for their electricity bills.

by Emma Haslett
Last Updated: 09 Oct 2013
How many energy suppliers does it take to change a light bulb? We only ask because, considering EDF has just admitted to having over-charged 100,000 of its customers by accident, we’re not entirely convinced it’s up to performing other, relatively straightforward, tasks…

The company blames the discrepancies (which were mainly less than £5, but in a couple of cases, it overcharged by up to £500) on a ‘fault’ with the telephone service it uses to calculate bills: apparently, people who called up with their meter readings were charged at its new, higher rate, even if the bill covered the time before it raised its prices.

Obviously, consumers aren’t very happy – particularly since almost all the UK’s energy suppliers have raised prices over the last couple of weeks, which means most energy company’s reputations are, at best, shaky.

The good news is that some consumers were actually undercharged – and EDF says it ‘won’t be pursuing’ them. Very magnanimous.

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