Stat of the day: £2m

How much companies could be fined for making silent calls, under new Ofcom rules.

by Elizabeth Anderson
Last Updated: 09 Oct 2013
Ofcom is cracking down on silent calls: companies now face fines of up to £2m if they’re caught giving the silent treatment to consumers.

Silent calls are often caused by firms dialling several numbers at once, but without enough staff to pick up when the call is answered. Barclaycard received the maximum penalty under the old rules, when the credit card provider was fined £50,000.

Regulator Ofcom says it received more than 9,000 complaints last year, with more than 70% saying they had at least two calls from the same company in one day. Now that's worth making a noise about.

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