Stat of the day: 66%

The percentage of first-class post that didn't arrive on time over Christmas.

by Elizabeth Anderson
Last Updated: 09 Oct 2013
If there wasn't anything waiting for you under your Christmas tree this year, you weren’t alone. Royal Mail has admitted that 66% of first-class letters were delivered late, missing their next-day delivery target - the worst since records began.

Obviously, Royal Mail blamed the severe weather for disrupting deliveries, although not everyone agrees that's a decent excuse - particularly considering it invested £20m in something called a 'weather recovery' effort.

And watchdog Consumer Focus isn't impressed: it pointed out that snow can't be the only excuse, considering that half the letters and parcels that didn’t arrive till mid-January, when the heavy snowfall stopped in December. Ouch.

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