Customer experience: The good, the bad and the ugly

The gap between marketing and customer service is too often a chasm.

How Prezola matched John Lewis at the wedding game

In just seven years Prezola has grown to become the UK's leading wedding gift list...

How trying to be perfect can hold you back

Women are particularly vulnerable to perfectionism, argue Sally Helgesen and Marshall Smith.

Death as a leadership tool

Facing up to your own mortality helps you to focus on the most meaningful things,...