Ten Ways to... Win client trust

by
Last Updated: 31 Aug 2010

1. Remember: they're human too
2. Ask what they want from you
3. Tell them what you want
4. Be open and honest
5. Give them the bad news too
6. Meet them...
7 ...more than once a year
8. Answer their questions
9. Avoid fobbing them off
10. Deliver

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