Tips and tricks of top managers

BOOKS: The best bosses are more interested in people than processes. Kai Peters applauds a useful and knowledgeable guide to getting the best out of others.

by Kai Peters

Good management, as the blurb on the inside cover of Ann Francke's practical new book states, makes a difference.

A CMI/Penna study shows that organisations that invest in management and leadership development perform 25% better than similar organisations that do not. A McKinsey/LSE study shows comparable results, and common sense surely confirms that good management is critical.

Unfortunately, 72% of UK organisations reported management skills shortages overall, with 65% reporting these at senior levels and a shocking 85% at more junior levels. One joins an organisation and quits a manager, as the saying goes.

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