Winner, Business-to-Business Category - TNT Express (UK).
Concern about customers runs through TNT Express (UK) like the lettering in a stick of rock. 'Service is our only product,' shouts the company mission statement from every wall. A 'Committed To Customer Care' logo leaps out of every item of corporate literature. There's no doubt who is supposed to be king at TNT. 'The business is driven by our focus on the customer,' declares Tom Bell, managing director of TNT Express Delivery Services. 'Everything we do is because of the customer.'
Express Delivery Services, the business which introduced guaranteed next-day delivery into the UK, is one of three operating divisions of TNT Express (UK). The others are TNT Newsfast, which handles 55% of Britain's national newspapers (56 million copies weekly) and 54% of consumer magazines, and TNT Logistics, providing supply chain management services to customers such as British Telecom, Ford and Rover Group. The three operations together run 3,000 vehicles from 400 locations, employ 8,000 people, and generate revenues of over £7 million a week. They form part of the TNT Worldwide Transportation Group which operates from 3,000 locations in over 200 countries and has 69,000 employees.