Join the growing number of companies entering the 1998 Management Today/Unisys Service Excellence Awards.
The good news is that there is still time to enter the 1998 Service Excellence Awards. The bad news is that the closing date, 20 March, is just over two weeks away.
The Awards, organised by Management Today in association with Unisys, are now in their third year and aim to find, promote and reward best service practices wherever they are found in the UK. The judges will be sizing up entrants according to four broad criteria: understanding customers; operational excellence; engaging employee enthusiasm for customer care; and leadership, vision and values.
The Awards are open to any UK-based company, plant, institution or organisation (including public sector and non-profit organisations) and entry is free. In addition to five industry categories, there are awards for the best small company (turnover of £25 million or less) and most improved company.
Thus far, the response has been impressive. Comments Tony Locke, awards co-ordinator at Unisys: 'We've had more than 750 registrations - where companies have shown interest - and we hope that by the closing date, we should have over 200 entries. In both cases, numbers should exceed 1997.' Moreover, he continues, 'we've had a number of well-known financial and retail organisations - household names - enter.'
To enter, organisations first complete a confidential questionnaire designed to measure their performance against the criteria listed above. A maximum of 20 companies are shortlisted on the basis of this. These companies are visited by the judging team who then select the winners.
Shortlisted companies are invited to attend a dedicated two-day conference at Cranfield School of Management in November 1998, and all entrants benefit from a confidential report benchmarking their customer care performance against their fellow entrants and the Unisys global database. All this can be yours and your company's, if you call for an entry form now.
1998 SERVICE EXCELLENCE AWARDS
Best Service Excellence Company of the Year 1998
Best Small Company
Most Improved Company
Best Service Excellence Company in:
Business-to-business services, including distribution
Consumer services, including retail, utilities and passenger transport
Manufacturing/engineering, including construction and extractive industries
Public sector, including government, education and non-profit making organisations
TIMETABLE AND PROCEDURE
Entrants fill in and return the confidential service excellence questionnaire. Entry forms are available from Anthony Locke, Awards co-ordinator, Unisys Customer Service Centre on 01908 212613. Forms to be returned by 20 March 1998
April - May 1998
Shortlisted companies receive site visits by the team of judges
June - September 1998
Preparation and distribution of the Service Excellence Report which benchmarks entrants' service against each other and those of the world's best service organisations. Announcement of winning organisations and an Awards reception in London.
Publication of the winners' case studies in Management Today.