UK: Awards and Conferences - Get ready to take the first steps towards distinction.

The Management Today/Unisys Service Excellence Awards begin their 1998 nationwide search for those companies who provide that extra something.

'Customer service is instilled in every employee from the top down, and it's been key to the success we've achieved over the last 10 years,' says Chris Atkinson, sales and marketing director of TNT Express Delivery Services, winners of the 1997 Management Today/Unisys Service Excellence Awards. And he's absolutely right - the company's boast that it is 'committed to customer care' is no glib slogan - in the delivery business it's simply a matter of sound commercial sense.